Job Introduction
Pinnacle Group are looking to recruit an Administrator to assist the manager with weekly reporting and assist with updating the internal database system and resident queries.
You will be joining our FM based in Tulse Hill. The Administrator who joins our FM team will play a key role in supporting the region’s transition to efficient working platforms and implementing new performance measures to secure continuous improvement through resident engagement.
This is a Hybrid working role in which 3 days will be worked at our office in Tulse Hill, 2 days will be remote based. This is a full time permanent position working a total of 40 hours per week, 8am - 4pm Monday to Friday
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assist management team to undertake service improvements through the provision of data analysis and business intelligence.
- Have knowledge and understanding of contract compliance in terms of specification/KPIs and ensure this is reflected in the performance management system.
- Ensure contractual requirements are met and exceeded in relation to cleaning, grounds maintenance and environmental standards.
- Responsible for undertaking frequent and robust Inspections. Promote and actively encourage resident engagement in the process, including the identification of active tenant and residents’ associations, panels and forums.
- Lead the development of the WFM product and ensure key stakeholders understand, support and buy into the technology, ensuring that it enhances the customer experience.
Key requirements:
- Excellent communication skills, verbal, written.
- Great organizational skills and attention to detail.
- Proficient in Microsoft Office applications, in particular: Word, Excel and Outlook.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme