Job Introduction
Pinnacle Group are looking for an Assistant Property Manager to join our Homes Team and support the delivery of housing management services across a portfolio of affordable housing properties. This is a customer-focused role that will support multiple Property Managers in ensuring residents receive an excellent service, properties are well maintained, and clients' requirements are consistently met. Working closely with residents, Property Managers, clients and contractors, the successful candidate will play a key role in supporting day-to-day housing management activities while helping to create thriving communities and a positive customer experience.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have some experience within housing, residential lettings, customer service or the wider property sector and be looking to develop their career within housing management. They will be an organised and proactive individual with strong communication and relationship-building skills, capable of managing multiple priorities and providing excellent customer service. The successful candidate will be confident working independently and as part of a wider team, with strong administrative skills and a commitment to delivering high standards across their portfolio.
This is a predominantly remote, home-based role, with occasional travel required across the Hampshire or West Berkshire regions.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Support Property Managers with the day-to-day management of affordable housing portfolios
- Assist in managing and maintaining client customer portals, ensuring housing management queries are responded to promptly and professionally.
- Ensure customer records and client systems are kept fully updated and accurate at all times.
- Support the management of void properties, including assisting with viewings, sign-ups and move-ins.
- Assist with welcoming residents into their new homes and ensuring they receive all relevant tenancy information.
- Support residents throughout the tenancy journey, responding to queries and providing excellent customer service.
- Assist with estate inspections, repairs reporting and general housing management administration.
- Produce reports, correspondence and administrative documentation as required.
- Work closely with Property Managers, residents, contractors and clients to ensure service standards are maintained.
- Undertake any other reasonable duties as required to support the effective delivery of the housing management service.
Key Requirements
- Experience within housing, residential lettings, property management, customer service or an administrative role within a customer-focused environment.
- Strong communication, organisational and IT skills, including proficiency in Microsoft Word and Excel.
- Knowledge of affordable housing, residential lettings or the wider property sector would be advantageous.
- Ability to work proactively under your own initiative as well as collaboratively within a team environment.
- Excellent diary management and administrative skills, with a willingness to work towards a professional qualification such as ARLA or CIH.
- Comfortable working remotely while travelling to sites when required.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans