Job Introduction
Pinnacle Group are looking for a Compliance Coordinator to support the delivery of statutory and operational compliance across the housing portfolio by providing administrative, coordination and monitoring support to the Technical Services team. In this role, you will be responsible for coordinating inspections, servicing programmes, compliance records and certification, ensuring information is accurate, up to date and readily available.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a proactive and reliable administrator with experience in compliance, property or housing environments, who excels at coordinating inspections, tracking certification and managing stakeholder communications. They will possess exceptional organisational skills, a keen eye for detail and the ability to work independently, ensuring compliance programmes run smoothly and all records, reports and documentation are maintained to the highest standard.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Coordinate the scheduling of statutory inspections, servicing, testing and certification activities.
- Track compliance certificates, inspection reports and associated documentation.
- Support Technical Services Managers in monitoring upcoming compliance events and expiry dates.
- Liaise with contractors to arrange appointments, inspections and servicing visits.
- Chase outstanding certificates, reports and compliance documentation.
- Escalate incomplete works, overdue documentation or access issues to the relevant Technical Services Manager.
- Arrange appointments with residents and site representatives.
- Support access arrangements for statutory inspections and compliance activities.
- Maintain accurate compliance databases, trackers and electronic filing systems.
- Ensure certificates, reports and supporting documentation are correctly uploaded and stored.
- Carry out basic quality checks to ensure documentation is complete and correctly referenced.
Key requirements:
- Experience in an administrative, coordination or support role within housing, property, facilities management or compliance.
- Experience maintaining records, databases and electronic document management systems.
- Strong organizational skills with the ability to manage multiple workstreams and deadlines.
- Excellent attention to detail and data accuracy.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office, particularly Excel, Outlook and Word.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans