Job Introduction
Pinnacle Group are looking to recruit a Former Tenant Income Officer to join our Homes Team to be responsible for the effective management and recovery of former tenancy arrears, ensuring all outstanding rent and recharges owed after a tenancy ends are pursued in a timely, fair, and professional manner. In this role, you will supports the organisation’s income targets by maximising recovery, reducing levels of debt written off, and maintaining accurate records and compliant processes.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will bring proven experience in income collection, debt recovery or housing-related credit control, with strong negotiation and communication skills, a solid understanding of rent accounts, recharges and relevant legislation, confidence using housing management systems
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Proactively manage a caseload of former tenant arrears.
- Contact former tenants to negotiate repayment agreements, investigate account histories and raise adjustments where needed
- Prepare cases for escalated action including tracing, debt collection referrals, and legal action.
- Maintain accurate case notes within housing management systems
- Signpost customers to debt advice and support services.
- Work effectively with external agencies and debt collection partners.
Key requirements:
- Experience in income collection, debt recovery, credit control, or housing.
- Strong negotiation and communication skills.
- Good understanding of rent accounts, recharges, and relevant legislation.
- Confident using housing management systems and Microsoft Office.
- Strong organisational skills and attention to detail.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans