Job Introduction
Pinnacle Group are looking for an experienced Head of Projects to join our Homes division and lead a national portfolio of capital investment and refurbishment projects across homes and HMOs. You will be responsible for mobilising and delivering approximately £25 million of renovation and refurbishment works over the next 18 months, establishing programme governance, reporting frameworks and project controls to ensure successful delivery. Working closely with clients, asset managers and delivery partners, you will oversee consultants, designers, quantity surveyors and contractors, drive programme performance and develop a scalable project delivery model that supports future contract growth and long-term business objectives. This is a high-profile leadership role with responsibility for driving programme performance, stakeholder engagement, and successful project outcomes from inception through to completion.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a proven track record of successfully delivering large-scale capital works or refurbishment programmes across multi-site property portfolios. You will combine strong commercial acumen with the ability to lead complex programmes in fast-paced and evolving environments. A confident and influential leader, you will be skilled at balancing strategic oversight with operational delivery, managing risk effectively and ensuring projects are delivered on time, within budget and to the highest standards.
This is a hybrid role with travel required to Holborn, London.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Lead the mobilisation of the capital investment programme, establishing delivery frameworks, governance structures and implementation plans to support successful project execution.
- Develop and implement programme controls, reporting mechanisms and performance monitoring processes, ensuring effective oversight, transparency and informed decision-making throughout delivery.
- Create procurement and delivery strategies, coordinate mobilisation activities and stakeholder engagement to ensure consultants, contractors and resources are in place for programme commencement.
- Lead the delivery of capital refurbishment programmes, overseeing projects from initial scope development through to completion and ensuring successful outcomes across multiple sites.
- Manage the appointment, performance and ongoing relationship of consultants and contractors, ensuring projects are delivered safely, compliantly, commercially and in line with programme objectives.
- Proactively manage programme risks, issues and dependencies while maintaining effective stakeholder engagement to drive performance, resolve challenges and support successful project delivery.
- Act as the primary delivery lead and key point of contact for programme activity, building strong relationships with clients, asset managers and other key stakeholders.
- Support governance and approval processes by coordinating governance meetings, preparing board papers, approval documentation, and presenting progress updates, recommendations and key delivery insights.
- Ensure compliance with all governance requirements, maintaining robust reporting and decision-making processes while supporting effective programme oversight and accountability.
- Lead the procurement, appointment and management of consultants and contractors on behalf of the client, ensuring the right delivery partners are engaged to support programme objectives.
- Oversee the mobilisation of project teams and manage contract performance, driving accountability, quality and value throughout the project lifecycle.
- Build and maintain strong relationships with delivery partners, ensuring effective collaboration, performance management and successful programme delivery.
- Support programme budget management by monitoring expenditure, reviewing forecasts and cashflow positions, and ensuring financial performance remains aligned with approved investment plans.
- Work closely with Quantity Surveying resources to oversee cost management, financial reporting and commercial performance throughout the programme lifecycle.
- Provide financial insight and support commercial decision-making, identifying risks, opportunities and value optimisation initiatives to achieve successful project outcomes and maximise return on investment.
- Ensure compliance with CDM Regulations and all relevant statutory requirements, promoting safe, compliant and effective project delivery across the programme.
- Support the appointment and coordination of Principal Designers and Principal Contractors, ensuring roles, responsibilities and obligations are clearly defined and fulfilled.
- Monitor and manage contractor compliance, maintaining robust assurance processes to ensure adherence to legal, regulatory and programme standards.
Key Requirements:
- Significant experience delivering large-scale refurbishment, renovation and capital works programmes, with responsibility for projects from mobilisation through to completion.
- Proven track record managing multi-site residential portfolios, ensuring projects are delivered safely, compliantly, on time and within budget.
- Strong experience leading and managing external consultants, designers, quantity surveyors, contractors and other delivery partners.
- In-depth understanding of procurement strategies, contract management principles and supply chain performance management.
- Experience operating within formal governance and approval frameworks, including the preparation of board papers, reports and business cases.
- Excellent programme controls and reporting experience, with the ability to monitor performance, manage risk and provide clear recommendations to stakeholders.
- Sound working knowledge of CDM Regulations, contractor compliance requirements and broader construction health, safety and statutory obligations.
Desirable:
- Experience within Supported Living, Housing or Social Housing environments.
- Experience delivering HMO refurbishment or property improvement programmes.
- Knowledge of NEC and/or JCT contracts.
- PRINCE2, MSP or equivalent project/programme management qualification.
- CIOB membership or equivalent professional accreditation.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Electric Vehicle Scheme
Company bonus