Job Introduction
Pinnacle Group is looking for a highly organised and experienced Helpdesk Administrator to join our team as the first point of contact for all helpdesk enquiries. In this pivotal role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion.
Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors.We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.
The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative.
This is a full-time, site-based role with the shift pattern of 8AM-4PM and/or 9AM-5PM.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Day to day responsibility for the contract office administrative functions.
- Dealing with general enquiries relating to the contract.
- Allocating work orders to internal/ external contractors, tracking job progress, implementing escalation procedures and reporting back to clients and contract staff on job progress.
- Ordering of supplies/ materials.
- Process Reactive Maintenance works supplier invoices for approval and payment.
- Reviewing PPMs and compliance, which includes assigning, updated, liaising with contracts and the internal team, collating documentation and uploading to sharepoints.
- Assist with covering of the helpdesk and dealing with general enquiries as required.
- Manage monthly updates in the form of a report, documenting activity monthly, in line with the client report for completed jobs.
- Manage contractor documentation for presentation to client for payment approval.
Key requirements:
- Administration experience working within a FM environment or similar, experience within a challenging environment is essential.
- Strong Computer Literacy
- Excellent written and oral communication skills
- Ability to prioritise workload effectively and efficiently
- Ability to work under own initiative
- Knowledge of MRI Evolution or similar CAFM system advantageous
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans