Job Introduction
Pinnacle Group are looking for a Home Services Move Administrator to provide essential administrative support to families during their housing journey. In this role you will act as the first point of contact for charge-related enquiries, you will calculate and process home service charges, manage payments, provide clear guidance on housing policies, and coordinate additional family requests.
Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
The ideal candidate will have experience in an administrative role, ideally within housing, property management or relocation services, with a strong understanding of property management principles, housing legislation and they will be highly organised, able to manage multiple deadlines effectively, and possess a confident, courteous and professional approach when dealing with customers, colleagues and stakeholders.
This is a full-time, hybrid role requiring 2 days in the office at Aviation House in Speke. The working hours are 8.30AM-4.30PM, Monday-Friday.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Monitoring and managing the dedicated email inbox for home services.
- Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
- Managing the receipt and dispatch of all postal mail related to the Home Services.
- Calculate, process and communicate charges for home services to families.
- Follow up on any outstanding payments and handle any discrepancies.
- Coordinating garages and other in occupancy requests
- Adding comprehensive and coherent notes to systems and keeping accurate documentation.
Key requirements:
- Knowledge of property management and housing legislation.
- Knowledge of JSP464 and other Tri-Service Accommodation Regulations
- Experience in an administrative role, preferably in housing or relocation services.
- Organisation and time management: able to meet multiple deadlines
- Confident, courteous, and professional manner
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans