Job Introduction
Pinnacle Group are looking for a customer-focused Premium Facilities Host to serve as the main point of contact for all Premium Facilities customers providing information relating to opening hours, amenities, guest/booking policies and procedures. In this role, you will be the welcoming face to our customers, delivering outstanding service with warmth and professionalism.
This is a part time, site-based role to work 7am - 5pm Saturday - Sunday at Tildesley Road, London.
You will be joining our Home team based in Wandsworth. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Carry out facilities inductions and familiarisation tours.
- Monitoring access and maximum area capacity to ensure compliance with FRA and licensing requirements.
- Manage the Premium Facilities booking system and manage the mailbox.
- Assist with investigation of any sounding fire alarms and emergency procedures and evacuation.
- Report to the Estate Operations Manager any maintenance issues including calling out and providing access to contractors for remedial works and routine servicing and maintenance.
- Patrol the Premium Facilities areas regularly and document any findings.
- Assist with covering Concierge and Parcel Operative breaks as required.
- Investigate first level complaints in relation to the Premium Facilities area.
- Provide regular communication to customers and manage initial queries through to resolution.
- Monitor the Premium Facilities CCTV cameras/ security access, review and report any security/ASB concerns to the Police.
- Light cleaning duties to ensure that the Premium Facilities area presenting well.
- Replenish coffee/tea, bar stock and other consumables in the Premium Facilities area as needed.
- Ensure that the Premium Facilities area is vacated on or before the closing time and that all areas are securely locked.
- Liaise with the cleaning team to address any cleaning deficiencies.
- When the bar staff are on their break, assist with the preparation of drinks and refreshments.
Key requirements:
- Good level of spoken and written English/grammar
- Efficient with Microsoft Office
- Great telephone manner.
- Handle customer enquiries and complaints and willing to perform light cleaning duties.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
