Job Introduction
Pinnacle Group are looking to recruit an experienced Property Manager to deliver a high-quality, customer-focused housing management service at a new development in Colindale, North West London. The site consists of approximately 300+ affordable homes at the Colindale Gardens development within the London Borough of Barnet. Your role will be to take full ownership and accountability for a new development at Colindale Gardens, Edgeware, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
This role offers remote working with regular site visits. The working hours are Monday - Friday, 9am-5.30pm.
You will be joining our Affordable Housing team based in Edgeware. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
- Address and manage anti-social behavior cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Respond to tenant and client inquiries via telephone and written correspondence, ensuring timely and professional communication.
Key requirements:
- A good understanding and knowledge of Affordable rent unit management, residential lettings and the property industry.
- Knowledge of housing legislation and current practice.
- Experience of working in front line Housing Management.
- Be able to perform a whole range of housing management, including voids, sign ups, estate inspections and reporting repairs.
- Excellent work and diary management skills
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
