Job Introduction
Pinnacle Group are looking for an experienced Property Manager to provide a comprehensive housing and building management service for a portfolio of affordable properties. This is a customer facing role, the successful candidate will be an ambassador for Pinnacle Group and our clients and will always deliver the highest level of customer service.
You will be joining our Affordable Housing team based in West and North London. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This is a hybrid role with 3 days on site in Wembley, Slough and Watford. A full driving licence and own transport is essential for this role.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Responsible for ensuring buildings are compliant with health & safety building safety regulations
- To conduct estate inspections ensuring all communal areas are inspected and relevant actions completed in a timely manner.
- Conduct all Property Management duties for the portfolio including full void turnaround, from viewings, sign-ups, processing renewals, arranging inventory and check out appointments, managing ASB, serving legal notices and attending court where required.
- To deal with incoming telephone calls and give support to Assistant Property Manager and team.
- To process all incoming and outgoing correspondence from tenants and the client.
- To process, present and support monthly client reporting.
- To progress and manage all residential compliance, tenant repairs and log all repairs via Qube PM software.
- Keep and maintain all tenancy records up to date.
Key Requirements:
- A good understanding and knowledge of affordable rent unit management, residential lettings and the property industry
- Knowledge of housing legislation and current practice
- Experience of conducting maintaining building compliance
- Good knowledge of current building safety legislation
- Excellent health and safety knowledge
- Implementing service contracts in building management
- Excellent IT skills (Word and Excel)
- Be able to perform a whole range of housing management functions including voids, sign-ups, estate inspections and reporting repairs.
- Full driving licence and own transport (Mileage claimed back).
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
