Job Introduction
Pinnacle Group are looking for a professional Receptionist to join our Central Services team and be the welcoming face of our Head Office in Holborn, London. This role is key to providing a positive first impression for all guests, colleagues and visitors, while ensuring reception, meeting rooms and shared office spaces run smoothly and efficiently. You will play a vital part in maintaining a well-presented environment, coordinating day-to-day office operations and providing dependable administrative support that keeps the office running seamlessly.
Our Central Services team provides expert support across our business – from governance, compliance and business development to finance, marketing, HR, and IT. By partnering with our frontline operations, they help drive performance, innovation, and continuous improvement – all in support of our mission to Transform Communities, Change Lives.
The ideal candidate will be warm, approachable and proactive, with excellent communication skills and the ability to manage multiple tasks with accuracy and attention to detail. You will take pride in upholding high standards across reception and office areas, supporting Health & Safety processes, liaising with internal teams and assisting senior leaders. This is a great opportunity for someone who takes pride in creating a positive experience for others and wants to play an important role in keeping a busy head office running at its best.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Provide a professional, welcoming meet‑and‑greet service for all guests and act as the first point of contact for general enquiries.
- Manage reception operations, including visitor access, issuing/collecting passes, maintaining display materials, and ensuring all front‑of‑house areas remain tidy and presentable.
- Coordinate hot‑desk and meeting room bookings, ensuring spaces are well‑maintained and ready for use.
- Handle all inbound and outbound post, as well as the management of stationery, printer supplies and general office consumables.
- Take responsibility for office equipment, ensuring functionality and arranging repairs or replacements when required.
- Conduct regular office inspections, reporting or escalating issues and ensuring timely resolution.
- Liaise effectively with IT, Procurement and other internal departments to support smooth office operations.
- Support building‑related tasks, including attendance at Tenants Meetings and communication of building updates.
- Support Health & Safety compliance activities, including audits, fire risk assessments, emergency lighting checks, DSE assessments, and coordinating training for first aiders and fire marshals.
- Provide EA support to Senior Leaders, including meetings, travel, bookings and full EA cover during periods of absence.
Key requirements:
- Excellent communication, interpersonal skills, and a professional, polished, and approachable manner.
- Strong organisational, multitasking, and administrative abilities, with high attention to detail and accuracy.
- Proactive, reliable, and able to work independently while handling sensitive and confidential information with discretion
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams) with prior experience in Reception, Front of House, or administrative roles; PA/EA support experience preferred.
- Educated to GCSE/A‑Level standard or equivalent, with knowledge of basic Health & Safety processes and additional admin qualifications considered beneficial.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans