Job Introduction
Pinnacle Group is looking for an experienced, enthusiastic, and self-motivated Retail Security Officer to ensure the safety and security of our properties and sites. You will be joining our Workplace Security Teams based at Stanley Square Shopping Centre in Sale, 15 minutes outside Manchester City Centre.
Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services. With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments.
Your role will involve monitoring premises, conducting regular foot patrols, responding to incidents, and maintaining detailed reports. You will need to be observant, reliable, and possess excellent communication skills.
This is a Permanent Role x 22 hours per week, working on a 2-week rota including:-
Week 1. Tuesday 7.30am – 7.30pm Saturday 11.30am – 9.30pm
Week 2. Tuesday 7.30am – 7.30pm Friday 11.30am – 9.30pm
Flexibility is key as overtime is available on other days & nights to cover sickness, holidays and additional events.
If you are committed to providing a secure environment and have a strong sense of responsibility, we would love to hear from you.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Have a visible presence by carrying out routine foot patrols, including locking and unlocking the shopping centre
- Take accurate notes to complete reports, logbook entries and all relevant paperwork to a high standard - including reporting in detail any incidents occurring whilst on duty.
- Liaison with local authorities, including police, emergency healthcare services or even fire extinguishers in case of an emergency.
- To carry out weekly Fire alarm testing and provide First Aid if necessary
- Operating a telephone switchboard and the use of client software and security CCTV systems in the control room
Key requirements will include :
- Valid SIA Badge – SG or DS Licence with 1st Aid * Essential
- CCTV Licence * Advantage but not essential
- You will need to evidence your honesty and reliability, and always maintain a sense of pride in your professionalism in delivering excellent customer service.
- Be able to access, control and manage a large crowd of people efficiently and quickly and have experience with radio communication.
- Full 5-year UK checkable work history
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Flexible Working Arrangements
- Employee Assistance Programme
- Personal Development Plans