Job Introduction
Pinnacle Group are looking to recruit a Senior Property Coordinator to support the Housing Team Manager in the day-to-day management and delivery of housing management services across the Affordable Partnerships portfolio. In this role, you will oversee and coordinate the Property Coordinator team, ensuring high stamdards of customer service, perational performance and administrative excellence are maintained at all times.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will bring substantial property services experience, demonstrable people management skills and a customer-centric mindset, with the ability to oversee complex coordination activities, drive performance and continually improve service standards.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Provide day-to-day supervision and support to Property Co-Ordinators, ensuring workloads are effectively managed and service standards are maintained.
- Oversee the administration of client portals, ensuring cases are allocated appropriately and responded to within agreed service levels.
- Lead on the monitoring and coordination of repair cases, working closely with Property Managers and contractors to ensure timely resolution.
- Review and process invoicing activities, ensuring accuracy and timely submission to Finance.
- Support the production of monthly KPI reports, contract reporting requirements and performance information for clients.
- Monitor team compliance with company procedures, contractual requirements and housing management processes.
- Develop and maintain strong working relationships with residents, clients, contractors and internal stakeholders.
Key requirements:
- Previous experience within affordable housing, property management or housing management.
- Experience supervising, coaching or supporting team members.
- Strong knowledge of housing management processes and customer service best practice
- Experience managing customer enquiries, complaints and escalations.
- Strong administrative and organisational skills with excellent attention to detail
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle