Job Introduction
Pinnacle Group are looking for an Assistant Property Manager to support the PRS Property Management team within the Homes division, delivering day-to-day operations across a growing portfolio of up to 250 units. This is a hybrid, customer-facing role where you will act as an ambassador for Pinnacle and its clients, delivering excellent service while supporting with resident queries, repairs management, site inspections, voids and onboarding new customers into their homes across London or Surrey, with travel to sites in Clapham, Harlow, Limehouse and Abbey Wood once a week.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a property background and be a proactive, detail-oriented individual with strong communication and organisational skills, capable of managing multiple priorities in a busy environment. You will be committed to delivering high-quality customer service and able to build strong relationships while working closely with the PRS Team Leader and wider Property Management team.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Assist the Property Managers in managing the administration of client's customer portal. Responding to housing management queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Support the Property Managers with all required block inspections and site attendance.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Communicate clearly and effectively with residents, managing the digital customer contact.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Develop positive and effective relationships with individual residents, the client and other stakeholders.
Key requirements:
- Previous property management experience within PRS, residential or a similar housing environment
- Strong customer service focus with the ability to manage resident queries and deliver a high-quality experience
- Excellent organisational skills with the ability to manage multiple tasks such as repairs, voids and inspections in a fast-paced environment
- Confident communication skills to engage effectively with residents, clients and internal stakeholders
- Proactive and detail-oriented approach with the ability to support operations, maintain accurate systems and build strong working relationships
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plan