Job Introduction
Pinnacle Group are looking for an experienced Projects and Governance Officer to support the delivery of internal projects while strengthening governance, compliance, and assurance across the business. this role offers a broad and varied remit spanning project coordination, audit and regulatory support, policy and risk management and the administration of governance and compliance platforms. You will work closely with a multidisciplinary team across data, procurement, environmental, social and governance and quality, ensuring projects are well controlled, reporting is accurate and governance processes are robust and audit ready within a regulated environment.
Our Projects & Governance Team supports strategic delivery and operational excellence across the business. They lead key initiatives, ensure strong governance and help drive continuous improvement – all aligned with our mission to Transform Communities and Change Lives.
The ideal candidate will be organised, proactive, and detail-oriented, with the ability to manage multiple priorities in a regulated environment. They will have strong communication and report writing skills, be confident working with stakeholders, and bring a high level of accuracy and discretion. Experience within housing or a similar regulated sector would be advantageous.
This is a hybrid role with travel to our Holborn office.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Support the planning, coordination, and monitoring of internal projects, ensuring milestones, risks, actions, and dependencies are tracked and reported
- Maintain accurate and up-to-date project documentation, including dashboards and status updates
- Assist project leads with meeting coordination, agendas, minutes, and tracking follow-up actions, including for governance forums and committees
- Promote consistency and best practice across project management approaches, templates, and controls
- Support audit activity, reviews, and assurance exercises, ensuring actions are tracked through to completion
- Ensure compliance with internal policies, procedures, and external regulatory requirements
- Support the operation of governance frameworks, maintaining records, registers, and document libraries with clear audit trails and version control
- Administer governance and compliance systems, ensuring data is accurate, accessible, and kept up to date
- Prepare and maintain reports, dashboards, and management information, ensuring accurate data collection and timely reporting
- Act as a key point of contact for project and governance queries, supporting stakeholder communication and identifying opportunities to improve processes and ways of working
Key requirements:
- Experience supporting projects, programmes, or governance processes within a corporate or regulated services environment, including exposure to audit, compliance, or regulatory activity (desirable)
- Strong organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain a proactive, dependable approach to work
- Proven experience producing high-quality documentation, including reports, agendas, minutes, and governance materials, with excellent written and verbal communication skills
- Good understanding of governance, risk, and assurance principles, along with strong attention to detail and a commitment to accuracy
- Confident user of Microsoft 365 (including Excel, Word, PowerPoint, Teams, and SharePoint)
- Professional and discreet, able to work confidently with senior stakeholders, support board or committee processes and handle sensitive information appropriately while maintaining a collaborative approach
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans