Job Introduction
Pinnacle Group are looking for a Compliance Coordinator to manage a historic caseload of Fire Risk Assessment actions and assist in supporting the organization of property compliance across the portfolio. In this role, you will work closely with Property Managers, contractors, residents, clients and internal teams to ensure appointments are arranged efficiently, access issues are followed up, evidence and certifications are obtained and remedial actions are progressed to closure.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be highly organised and detail-oriented, with experience coordinating compliance activities within a residential property environment. They will be confident managing multiple deadlines, maintaining accurate records, and updating internal and client systems, while proactively monitoring compliance requirements such as Fire Risk Assessments, gas servicing, PCFRAs and PEEPs.
This is a full-time, remote based role and is a 6 month fixed term contract.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Maintain portfolio-wide compliance trackers, schedules and records, ensuring due dates, actions and supporting evidence are accurate and up to date.
- Arrange FRAs, gas servicing appointments, and other required inspections, liaising with Property Managers, contractors and residents to secure access.
- Raise works orders for remedial actions arising from FRAs, gas servicing, PCFRAs, PEEPs and other compliance checks.
- Track remedial actions from instruction through to completion, obtain evidence of completion and escalate overdue or high-risk items.
- Provide Property Managers with timely reminders, exception reports and status updates to support their accountability for property compliance.
- Liaise professionally with residents, contractors, clients and colleagues, providing clear updates and supporting successful appointment completion.
- Support compliance data returns, client KPI reporting and internal audits, identifying gaps and following up required actions
Key requirements:
- Ability to co-ordinate inspections, servicing appointments, contractors and resident access
Confidence raising and monitoring works orders, chasing updates and escalating overdue actions. - Ability to manage competing deadlines and prioritise higher-risk compliance requirements.
- Clear written and verbal communication skills when working with Property Managers, residents, contractorsand clients.
- Strong IT skills, including Word, Excel, shared mailboxes and property or compliance management systems.
- Experience in housing, property management or a compliance-focused administrative role is desirable.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans