Job Introduction
Pinnacle Group are looking for an experienced Head of Operational Finance to lead our client accounting, service charge accounting and banking administration function in our Homes Finance team through an exciting period of transformation, ensuring the delivery of accurate, efficient and customer-focused financial services to our clients and end customers.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
This is a highly visible leadership role, responsible for driving operational excellence across client accounting, service charge accounting and banking administration. You'll play a pivotal role in shaping processes, developing talent and embedding a culture of continuous improvement, while ensuring robust financial governance and outstanding service delivery. You'll work closely with operational leaders, senior stakeholders and external clients, providing insight, reporting and strategic support that helps drive performance and strengthens client relationships.
We're seeking a qualified accountant with strong leadership credentials, within the housing, property or public sector, with a strong understanding of housing finance including service charge accounting. You'll combine technical expertise with commercial awareness, bringing the ability to influence stakeholders, navigate change and inspire teams to deliver best-in-class outcomes. If you thrive in a fast-paced environment and enjoy balancing strategic leadership with hands-on operational management, we'd love to hear from you.
This is a hybrid role with travel into central London at least 2 days a week. The role is paying between £85-95k per annum with a performance related bonus of up to 15%.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
The role requires hands on team management and business processing skills:
Leadership & Strategy
- Provide day-to-day leadership to the client accounting, service charge, and Banking Administration teams.
- Foster a high-performance culture focused on continuous improvement, accountability, and customer service.
- Build and develop a “best in class” team to ensure client reporting is up to standard and KPIs are met
Performance Management
- Monitor and report on key performance indicators (KPIs) for internal and external stakeholders and clients.
- Ensure client accounts are prepared in line with client deadlines to meet KPIs, as well as statutory deadlines
Stakeholder Engagement
- Act as a primary finance contact for internal departments and external clients regarding contract performance and reporting on all accounting and income related issues.
- Collaborate with operational teams to ensure financial alignment with service delivery.
Governance & Compliance
- Ensure compliance with all relevant housing regulations, financial governance standards, and internal controls.
- Keep abreast of changes in housing legislation and accounting policies.
- Support internal and external audits related to client accounts and income collection.
- Champion the use of financial systems and data analytics to support team performance, and provide clients with data insights.
Key Requirements:
- Qualified Accountant (e.g., ACA, ACCA, CIMA)
- Strong understanding of housing finance including service charge accounting.
- Proven leadership experience in a finance role within the housing, property or public sectors, ideally with knowledge of social housing governance frameworks and regulatory requirements.
- Up-to-date knowledge of housing regulations and financial reporting standards.
- Experience in preparing, analysing, and implementing accounting and reporting requirements.
- Ability to plan and prioritise effectively to meet changing priorities and demands.
- Ability to business partner and communicate with non-finance stakeholders effectively and articulately.
- Proven track record in effective facilitation and communication at multiple levels
- Ability to organise multiple responsibilities and deliver results in an accurate and timely manner while adapting to changes in priorities.
- Ability to influence stakeholders, manage conflict and recognise when situations require escalation.
- Ability to manage multiple projects and meet deadlines under pressure.
- A self-starter with a strong sense of urgency and delivery skills.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Electric Vehicle Scheme
- Company Bonus