Job Introduction
Pinnacle Group are looking for a Lettings Coordinator to support the Build to Rent team across a portfolio of PRS properties within our Partnerships division. You will play a key role in managing lettings administration, ensuring tenancy documentation is accurately prepared and maintained, supporting resident onboarding, liaising with local authorities, advertising properties, and contributing to client reporting requirements. As a brand ambassador for Pinnacle Group, you will deliver exceptional customer service while building positive relationships with residents, clients, and stakeholders.
Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes.
We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.
The ideal candidate will have previous experience within a lettings, property management, or housing environment and possess excellent administrative, communication, and customer service skills. You will be highly organised, able to manage competing deadlines, work both independently and collaboratively, and demonstrate excellent attention to detail. Candidates should be confident using Microsoft Office and CRM systems, with the ability to manage a variety of housing management and administrative tasks within a fast-paced and ever-changing environment.
This is a remote working role.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Support Lettings Officer with key administrative tasks for the lettings process ensuring all documents are collated and stored correctly within our CRM systems.
- Drafting documents including addendums, pet licences, parking agreements and various other legal documentation.
- Ensuring CORE registrations are completed within a timely manner
- Engaging with local authorities to ensure tenancy information is accurately recorded.
- Advertising properties on CBL systems.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
Key Requirements:
- Previous experience within a lettings, housing or property management environment, with a strong understanding of tenancy administration and housing processes.
- Excellent administrative, organisational and communication skills, with the ability to manage multiple deadlines and priorities effectively.
- Strong attention to detail and ability to accurately complete a wide range of housing management and administrative tasks.
- Customer-focused approach with the ability to build positive relationships and deliver excellent service in a fast-paced and ever-changing environment.
- Proficient IT skills, including Microsoft Word, Excel and relevant housing, lettings or CRM systems, supported by a minimum of 5 GCSEs (including English and Maths) and 3 A-Levels or equivalent Level 3 qualification.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans