Job Introduction
Pinnacle Group are looking for a Lettings Manager to take responsibility for leading and delivering the lettings performance across a portfolio of residential and Build to Rent (BTR) properties, ensuring occupancy, revenue, and customer satisfaction targets are achieved. The role supports the achievement of business objectives through effective marketing, prospect conversion, tenant engagement, client relationship management, and operational oversight of the lettings function.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be an experienced residential lettings professional, ideally with Build to Rent expertise, who combines strong commercial acumen, sales and occupancy delivery success with exceptional client and stakeholder management skills, using creativity, tenacity and data-driven reporting to maximise portfolio performance and deliver an outstanding customer experience.
This is a remote, part-time role to work 22.5 hours a week.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Deliver occupancy, rental income, and void reduction targets across the portfolio.
- Lead negotiations with prospective tenants to maximise commercial outcomes whilst maintaining high customer satisfaction.
- Monitor local market conditions and competitor activity to ensure pricing and marketing strategies remain competitive.
- Maximise property exposure through platforms including Rightmove, Zoopla, Goodlord and other appropriate marketing channels.
- Act as the primary point of contact for lettings performance, market feedback, and commercial recommendations.
- Deliver clear insight and analysis on occupancy trends, leasing activity, revenue performance and market conditions.
- Oversee tenancy progression from enquiry through to move-in, ensuring a seamless customer journey.
- Lead by example, promoting a high-performance and customer-focused culture.
Key requirements:
- Comprehensive knowledge of residential lettings legislation and best practice.
- Strong understanding of the Build to Rent market and resident expectations.
- Understanding of tenancy processes, compliance requirements and customer journey management.
- Knowledge of residential marketing techniques and lead generation strategies.
- Excellent sales and negotiation skills.
- Highly articulate and confident when engaging with clients, residents and stakeholders.
- Advanced Microsoft Excel skills with the ability to analyse and present data effectively.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans