Job Introduction
Pinnacle Group are looking for an experienced Senior Property Manager to be responsible for the day-to-day operational management and performance of a designated Build to Rent (BTR) portfolio on behalf of a key client. In this role, you will ensure that properties are operated efficiently, residents receive an exceptional customer experience, and asset performance is optimised through effective management of operations, compliance, customer service, and stakeholder engagement.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a customer-focused leader with extensive property management experience, passionate about creating outstanding resident communities while ensuring the efficient operation and commercial success of a Build to Rent portfolio.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Lead the operational management of a designated Build to Rent portfolio, ensuring properties are maintained and managed to the highest standards.
- Proactively identify and resolve operational issues that may impact resident satisfaction or asset performance.
- Act as a trusted point of contact, providing advice, updates, and recommendations on portfolio performance.
- Present operational performance, customer feedback, financial information, and key risks in a clear and professional manner.
- Manage client expectations effectively and respond proactively to requests, concerns, and opportunities.
- Manage and resolve complex resident queries and complaints through to conclusion.
- Act as an escalation point for customer issues, ensuring fair, consistent, and timely outcomes.
- Monitor budgets, service charge expenditure, contractor costs, and operational performance metrics.
- Analyse portfolio data and identify trends, risks, and opportunities for improvement.
- Ensure property records, compliance documentation and resident data are maintained accurately.
- Support audits and compliance reviews, ensuring all required documentation is available and up to date.
Key requirements:
- Significant experience in residential property management.
- Experience managing Build to Rent, private rented sector (PRS), or large residential portfolios.
- Experience delivering client-facing reporting and performance updates.
- Experience handling complex resident issues and complaints.
- Experience managing contractors and service partners.
- Proven ability to manage multiple priorities within a fast-paced environment.
- High level of attention to detail and accuracy.
- Ability to influence and build credibility with clients and residents alike.
- Ability to work independently whilst managing a remote portfolio.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans