Job Introduction
Pinnacle Group are looking for a Property Manager to join our Pinnacle Partnerships Housing Team within our Homes division. In this pivotal role, you will deliver a high‑quality, customer‑focused housing management service across approximately 500+ affordable housing properties for multiple clients. This is a customer‑facing, hands‑on role requiring excellent interpersonal skills, professionalism, and a proactive approach. You will act as an ambassador for Pinnacle Group and our clients, taking full ownership of your sites, building strong relationships with residents and stakeholders, and ensuring all properties are well maintained, compliant and consistently meeting the required standards.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience in housing management and a strong background in residential lettings, with a good understanding of housing legislation and tenancy management. This role suits someone highly organised, proactive and confident working independently. Excellent communication skills, strong IT proficiency and the ability to manage lettings, voids, and compliance processes are essential.
This is a hybrid role, home‑based with regular site visits between sites in Limehouse and Hounslow. Although not essential, ideally you would be a driver with own transport and live in, or around surrounding areas.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- To promote and deliver ESG within your contract and drive community resident experience, offering quarterly resident engagement activities within the site to build the community.
- To manage the overall tenancy journey and management of the site and act as the main point of contact for all residents within the BTR and social rent units.
- Management of the site service charge budget and deliver yearly reporting for end of year service charge accounts.
- To support and assist to meet targets set by the Operations Manager to ensure client expectations are met.
- To carry out all building management duties for the portfolio including general repairs, monitor defects and estate services such as tendering for contractors including cleaning, gardening and monthly PPM tasks (compliance).
- To be conversant with all H&S aspects associated with the Development and to ensure that the obligations of the landlord and management company (as applicable) are fully discharged, having due regard to the companies H&S policies in place.
- To co-ordinate the day to day running of the building, liaising with tenants to ensure all relevant information is communicated correctly and efficiently.
- To undertake inspections to check upon the condition of the buildings and grounds, monitoring, consulting and supervising contractors on a weekly basis and provide a report.
- To progress the mobilisation of contracts and undertake duties to onboard properties into management at lease out stage.
- To carry out all property management duties including move in and move out, deposit release negotiations and general tenancy administration.
- To conduct viewings and move ins for residents and applicants on void properties.
- To manage positive and effective relationships with both clients and residents ensuring that excellent customer service is always delivered.
Key requirements:
- Strong understanding of affordable rent unit management, residential lettings, and up-to-date knowledge of housing legislation and best practice.
- Proven experience in front-line housing management, delivering high-quality customer service.
- Excellent IT skills, including proficiency in Microsoft Word and Excel.
- Ability to manage the full range of housing management tasks, including voids, sign-ups, estate inspections, and repair reporting.
- Highly proactive and capable of working independently under own initiative.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders.
- Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans