Job Introduction
Pinnacle Group are looking for an experienced Property Manager to join our Homes Team and manage a mixed portfolio of residential properties including social rent, affordable housing and shared ownership residential properties. This role is responsible for delivering an excellent housing management service across a mixed-tenure portfolio including affordable housing, social housing and shared ownership properties. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self-motivated individual with strong communication and relationship-building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions-focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio.
This is a site based role located at Perry Bar Village. The working hours are 9am-5.30pm, Monday-Friday.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Act as the primary point of contact for residents, leaseholders, clients, and contractors.
- Respond to property management enquiries and resolve issues in a timely and professional manner
- Manage repair and maintenance requests from initial report through to completion.
- Conduct regular site inspections and property visits.
- Assist with budgeting, service charge monitoring, and expenditure control.
- Conduct regular health and safety inspections of buildings and communal areas
- Ensure all statutory compliance obligations are monitored, recorded, and completed within required timescales.
- Instruct, monitor, and manage contractors carrying out maintenance and compliance works.
Key requirements:
- Previous experience in residential property management, block management, or building management.
- Strong understanding of property compliance requirements and health and safety obligations.
- Experience managing contractors and service providers.
- Excellent organisational and administration skills.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office applications.
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans