Job Introduction
Pinnacle Group are looking to recruit a (Systems Support) Administrator provide first-line support across multiple business platforms, ensuring timely resolution of routine issues and efficient management of support requests. This role is critical to maintaining service quality, reducing operational risk, and supporting the continued growth of the Systems Support function.
You will be joining our Home team based in Holborn. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This position is a fixed term 6 month contract. Predominantly, this is a Remote working role, Monday – Friday, however you may be required to meet occasionally in the office in Holborn.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Handle routine support tasks including password resets, account creation, and license management
- Manage and triage incoming support requests
- Monitor and prioritize tickets based on urgency and impact
- Produce weekly reports on support activity, bottlenecks, and user feedback
- Assist with project-related tasks such as fact-finding, documentation, and coordination
- Support training coordination and scheduling across systems
- Maintain accurate records of system access and user permissions
- Collaborate with the team to identify recurring issues and suggest improvements
Key requirements:
- Strong organisational and time management skills
- Excellent written and verbal communication
- Experience in a support or administrative role (IT or systems-related preferred)
- Experience supporting platforms such as MRI Qube, Fixflo, Ark, or similar is preferrable
- Comfortable working with cross-functional teams and stakeholders
- Proficient with Microsoft Excel (ideally backed by degree or accredited certification)
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme