Job Introduction
Pinnacle Group are looking for a highly organised Conveyancing & Administration Assistant to support the Legal and Conveyancing Manager with a broad range of conveyancing and administration activities. In this varied role you will manage correspondence, maintain accurate records and support key leasehold and conveyancing processes. You will ensure enquiries, documentation and compliance tasks are handled efficiently, while providing wider project and administrative support as required in a fast‑paced, customer‑focused environment.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
The ideal candidate will be proficient in Microsoft Office with a professional telephone manner, and have previous administrative experience within a solicitors’ firm or estate agency, bringing familiarity with legal documents, figures and property terminology.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Letter writing, email responses, mail-merging, minute taking and franking as necessary
- Issuing LPE1 packs, sales/mortgage enquiries, Notice of Assignment/Charge, Deed of Covenant and other conveyancing tasks
- Monitoring and issuing breach of lease letters, instructing 3rd party solicitors as necessary
- Support in producing process documents and assistance with projects as necessary
- Set up new managers on TouchRight app
- Register new buildings insurance claims with insurance broker on behalf of the Property Manager
- Obtain quotes to make good and seek approval from insurance company to proceed
- Liaising with utility brokers Data Energy to procure new contracts
- Respond to and log any escalated resident complaints
- Assist with arranging periodic estate events for leaseholders/residents as required
- Assist Operations Managers with ARMA Audit, ensuring all deadlines are met
- File confirmation Statements, Company Accounts, Director registrations/resignations on Kudocs
Key requirements:
- Property/block management/conveyancing experience
- Excellent telephone manner and written communication skills
- Proficient in Outlook, MS Word, Excel and PowerPoint
- Familiarity with legal or conveyancing documentation, figures and property terminologyHighly organised, with the ability to manage competing priorities and ad‑hoc tasks effectively
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans